At Feminine Flow Fashion, we’re committed to bringing you stylish, feminine apparel with exceptional service. Please review our shipping and returns information below to ensure a seamless shopping experience.

Shipping Information

We ship worldwide (excluding some remote areas and parts of Asia) via the following methods:

Standard Shipping

  • Carrier: DHL or FedEx
  • Shipping cost: $12.95
  • Processing time: 1-2 business days
  • Delivery time: 10-15 business days after shipment

Free Shipping

  • Carrier: EMS
  • Available for orders over $50
  • Processing time: 1-2 business days
  • Delivery time: 15-25 business days after shipment

Returns & Exchanges

We want you to love your Feminine Flow Fashion purchase! If you’re not completely satisfied, you may return or exchange most items within 15 days of receiving your order.

Important Exceptions

For hygiene reasons, we cannot accept returns or exchanges on:

  • Underwear
  • Bikinis

Exceptions will only be made if these items arrive defective or damaged.

Our Return Process

Step 1: Initiate Your Return
Email us at [email protected] within 15 days of receiving your order with:

  • Subject: Return/Exchange Request – Order #[Your Order Number]
  • Body: Include your order number, items to return (name and size), reason for return, preferred resolution (refund or exchange), and your return address

Step 2: Receive Return Authorization
Within 2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and detailed instructions. Include this RMA with your return.

Step 3: Ship Your Return
Package items securely in original condition with tags attached and include the original packing slip. Ship to:

Feminine Flow Fashion Returns
1471 Java Lane
North Augusta, US 29841

Note: Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping method.

Refund Process

  • Processing time: 3-5 business days after we receive your return
  • Refunds issued to original payment method (Visa, MasterCard, JCB, or PayPal)
  • May take 5-10 business days to appear on your statement
  • Original shipping fees are non-refundable

Exchange Process

Follow the same return process above, indicating you’d like an exchange:

  • We’ll ship your new item within 2 business days of receiving your return
  • You’ll receive tracking information via email
  • We cover the shipping cost for exchanges
  • If your exchange item is unavailable, we’ll contact you about alternatives or issue a refund

Damaged or Defective Items

If your item arrives damaged or defective, contact us immediately at [email protected] with photos of the damage. We’ll arrange a free return and expedite your replacement or refund.

Our Promise to You

We stand behind the quality of our feminine fashion collections. Our customer service team is here to help resolve any issues and ensure you feel as confident in our service as you do in our stylish designs.