At Feminine Flow Fashion, we want you to love your purchase as much as we love creating our stylish collections. If you’re not completely satisfied, we’re happy to offer returns or exchanges within 15 days of receiving your order.

Please note: For hygiene reasons, we cannot accept returns or exchanges on underwear and bikinis unless they arrive defective or damaged. All other items (dresses, shorts, skirts, t-shirts, and tank tops) may be returned or exchanged.

Our Return Process

Step 1: Initiate Your Return

To begin your return or exchange, please email us at [email protected] within 15 days of receiving your order with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Hello Feminine Flow Fashion Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item(s) to return/exchange: [Product Name(s) and Size(s)]
Reason for return/exchange: [Please specify]
Preferred resolution: [Refund/Exchange for (specify size or different product)]
Shipping address: [Your full return address]

Thank you,
[Your Full Name]

Step 2: Receive Return Authorization

Within 2 business days, our customer service team will email you a Return Merchandise Authorization (RMA) number and detailed return instructions. Please include this RMA number with your return.

Step 3: Ship Your Return

Package the item(s) securely in their original condition with tags attached and include the original packing slip. Ship to:

Feminine Flow Fashion Returns
1471 Java Lane
North Augusta, US 29841

Return shipping costs: Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping method.

Refund Process

When Will I Receive My Refund?

  • Once we receive your return, please allow 3-5 business days for processing
  • Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Depending on your financial institution, it may take 5-10 business days for the refund to appear on your statement

Note: Original shipping fees are non-refundable. For exchanges, we’ll cover the cost of shipping the replacement item to you.

Exchange Process

How Exchanges Work

  1. Follow the same return process above, indicating you’d like an exchange
  2. Once we receive your return, we’ll process your exchange
  3. Your new item will be shipped within 2 business days
  4. You’ll receive tracking information via email

Exchanges are subject to product availability. If your requested exchange item is out of stock, we’ll contact you to discuss alternatives or issue a refund.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a free return and expedite your replacement or refund.

Our Promise: We stand behind the quality of our feminine fashion collections. If you have any issues with your purchase, our customer service team is here to help create a solution that leaves you feeling as confident as our designs intend.